Mrs. Armstrong
The Eldercare Challenge:
Mrs. Armstrong needed temporary care in her home, post-surgery. None of her children could leave their own home to take care of her, nor was Mrs. Armstrong happy with the idea of living with one of her children for several months. However, neither Mrs. Armstrong nor her children had any experience screening home care aides or the service companies that provide them.
Accountable Aging Answers With:
- In-home care provider management.
- Frequent reporting to the children regarding their mother's comfort and well-being.
Outcome:
Mrs. Armstrong returned to the comfort of her own home as quickly as possible after her surgery. With bi-monthly reports based on the frequent in-home visits from Accountable Aging, Mrs. Armstrong' three children enjoyed the peace of mind of knowing their mother received the temporary assistance she needed to live safely and comfortably.
This Family's Story:
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Hillary Armstrong continues to live in the town where she and her late husband raised their daughters and son, all three of whom now live at some distance from their hometown. So when Mrs. Armstrong' doctor recommended knee replacement surgery, Mrs. Armstrong chose a surgeon and hospital in the same city in which her daughter Marcia lives allowing her to stay with Marcia immediately after the surgery. A few weeks following her surgery, Mrs. Armstrong was eager to return home and allow her daughter, son-in-law and grandchildren to resume their normal routine, sans invalid. In fact, Mrs. Armstrong was quite determined to return to her home, even though she was still several weeks away from being able to live fully independently and move about the house safely and confidently. Daughter Marcia contacted Accountable Aging. The following day, Accountable Aging provided Mrs. Armstrong and Marcia with detailed information on three reputable, home care service companies and a series of questions that helped Marcia interview the prospective service providers. Marcia talked with her sister and brother, and then selected the appropriate service provider for their mother. Accountable Aging contracted with Marcia's selected service.
The following weekend, Marcia drove her mother back to her hometown. On Sunday afternoon, a member of the Accountable Aging staff met the home-care staff member at Mrs. Armstrong's home for the on-site evaluation. Together we reviewed Mrs. Armstrong' physical limitations and the additional challenges presented by the layout of her home, as well as specific needs and requests made by Mrs. Armstrong and her children. Over the next few days, as each new caregiver came to Mrs. Armstrong' home for the first time, a staff member from Accountable Aging was on hand to introduce the caregiver to Mrs. Armstrong and ensure all details of Mrs. Armstrong' care were clearly understood. For the next ten weeks, until Mrs. Armstrong was more fully recovered from her surgery, Accountable Aging visited her home to monitor the quality of service and ensure her comfort and satisfaction with the services. Every two weeks we prepared a detailed, written report for Marcia, her sister and her brother.