Mary Koffend, President, is a specialist in eldercare services and government-funded programs. Having served elder and disabled clients for more than thirty years with the Social Security Administration (SSA) throughout Texas, including being responsible for Houston's largest and most complex SSA client service operation, and then managing the Medicaid provider services programs for the State of Texas, Mary is in a unique position to now help Accountable Aging clients deal with two of the biggest challenges related to aging: navigating the benefits maze and understanding healthcare options. But don't let Mary's government experience fool you; she brings a creative approach to each challenge she faces. She follows the spirit of the law without losing sight of the needs of the client. Additionally, Mary is gifted in supporting families and facilitating communication and has a particular heart for those who care for an elder with mental challenges. She brings both empathy and guidance into such situations.