Our Clients Say
"Accountable Aging is a real treasure! The whole situation with my aunt left me weary and I had begun to ignore my responsibility, putting off making decisions — even time-sensitive ones. Your "heads up, John" phone call this morning about the housing timeline spurred me into action. I now realize you are not only managing the resources for my aunt, but that I am one of the resources you so deftly manage! Thank you, thank you, thank you. Accountable Aging provides a service that is invaluable to families caring for loved ones."
— John Hooker in Cedar Falls, Iowa
"My sister suffers from short-term memory loss and other health issues - a situation made more painful for us by the fact that she was afflicted at a young age. So the road has been long. I've been so frustrated with "the system" — numerous agencies, therapists, doctors, and the like — with people who didn't understand or who were not interested in hearing me or who didn't believe me when I told them the problems my sister faces daily and the effect of those problems on our family. I always felt like we were taking ten steps forward and fifty steps backward, but convinced myself I could at least "maintain"; she is my sister, after all. When I called Accountable Aging and told Mary Koffend I could no longer do this by myself, I realized I had found someone who really understands my situation; who has the knowledge, contacts and her own family experiences. Accountable Aging helped my sister achieve a more positive physical, emotional, and financial life. Now my sister and I have the peace of mind we deserve. What a God-send Mick and Mary have been!"
— Eda Gowdy in Austin, Texas
"Accountable Aging brought to our family the personal and professional skills we needed. As I watched them engage our mother with such personal interest in her comfort and security, they seemed almost like another member of the family. Except that no one in our family possesses those management and accounting skills. We especially appreciate the Accountable Aging combination of the personal touch with high professional standards and expertise."
— Ruel Walker in Oakland, California
"In the space of fifteen months I underwent three major surgeries, lost my job, and lost my medical insurance. I was left with chronic pain, a complex regime of medications, and a maze of forms, rules and false expectations related to Social Security disability benefits and worker's compensation. The adjustment to being disabled was, in itself, overwhelming for someone like me who has always been independent. When I asked Accountable Aging for help, they guided me through the necessary steps with the care and expertise that can only be derived from years of professional experience. Thank you for your dedication and for being there."
— Phyllis Redwine in Round Rock, Texas
Just before my husband and I were swept under by the rip-tide that comes with caring for a terminally ill senior family member, we made a sanity-saving call to Accountable Aging. Mick and Mary bring more than their comprehensive eldercare knowledge and resources. They bring an understanding forged of having "been there" with their own elder family members, and the kindness generated by compassionate hearts. We found Mick and Mary never-failing in providing what we needed. They truly cared about our mother and created a bond of trust and affection with her.
We are grateful for their guidance to the best resources and options for our mother's specific needs; their careful stewardship of our resources; their ability to intervene on our behalf in those awkward conversations occasionally required with eldercare providers; and their support, encouragement and sensitivity to the stress, weariness and grief that we were carrying.
— Linda Kennedy in Austin, Texas